Voice - New and Improved, Thanks to AI

Article from Unified Communications by Jon Arnold

Voice is something we tend to take for granted, as it’s so primal for everyday communication. Depending on which side of the analog/digital divide you fall, it’s natural to associate voice with telephony. Other than conversing face-to-face, telephony was voice until the internet and VoIP came along. While that was 20ish years ago, the association still largely holds. If not using your desk phone, you’re talking on a mobile phone, or on a PC-based application. The PC scenario is interesting because the two main modes – soft phones or web platforms like Skype – are positioned as telephony solutions, but really aren’t telephony at all.