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Voice - New and Improved, Thanks to AI

Article from Unified Communications by Jon Arnold

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Voice is something we tend to take for granted, as it’s so primal for everyday communication. Depending on which side of the analog/digital divide you fall, it’s natural to associate voice with telephony. Other than conversing face-to-face, telephony was voice until the internet and VoIP came along. While that was 20ish years ago, the association still largely holds. If not using your desk phone, you’re talking on a mobile phone, or on a PC-based application. The PC scenario is interesting because the two main modes – soft phones or web platforms like Skype – are positioned as telephony solutions, but really aren’t telephony at all.

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Jon Arnold, Ai, Voice, unified communications