Getting UX Right Starts with End Users
Article from no jitter by Jon Arnold
Just as customer service (CX) makes all the difference in the contact center, user experience (UX) matters significantly in the collaboration space – where workers have a never-ending variety of applications and platforms to help them be more productive. For the most part, the underlying technologies work decently. But getting workers to adopt and then use them effectively long term is another story. That’s the crux for any of these offerings to have real success, which is why UX is so important.